Return Policy

We hope you love your Luxe & Loved purchase. If there is a problem with your order, please contact Customer Care within 30 days of delivery.

To be eligible for a return, the item must be unused, unworn, and in its original condition and packaging. Proof of purchase may be required.

Please contact us before returning any item. We will provide instructions and the correct return address. Items returned without prior approval may not be accepted.

Damaged, Defective, or Incorrect Items

Please contact us as soon as possible if your item arrives damaged, defective, or incorrect. Include your order number and clear photos of the item and packaging so we can review the issue.

Non-Returnable Items

For health and hygiene reasons, opened or used beauty products, personal-care items, and certain intimate goods cannot be returned. Gift cards, clearance items, and personalized products are also final sale unless they arrive damaged or defective.

Refunds

Once your approved return is received and inspected, we will notify you. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Shipping Charges

Original shipping charges are non-refundable unless the item arrived damaged, defective, or incorrect. Customers may be responsible for return-shipping costs.

Order Cancellations

Please contact us immediately if you need to cancel an order. Once an order has been processed or shipped, it may no longer be canceled.

For assistance, please visit our Customer Care page.